At JL BILL SOLUTIONS, we strive to deliver the highest quality IT solutions and services. However, we understand situations may arise where a refund is necessary. This policy outlines our refund terms.

1. Service-Based Refunds

• Custom Software Development & IT Services → Refunds are not applicable once the project has started, as resources and time are allocated.

• Maintenance & Support Plans → Refunds may be requested within 7 days of purchase if no service has been utilized.

2. Product-Based Refunds

• For software licenses or digital products, refunds are eligible only if:

  • The product is found to be defective and reported within 7 days.

  • The product was not delivered as promised.

3. Non-Refundable Services

• Consultation fees, setup charges, and partially completed projects are non-refundable.

4. How to Request a Refund

To request a refund, email us at billing@jlbillsolutions.com with your order details and reason for the request. Our team will review and process eligible refunds within 7–10 business days.

5. Policy Updates

This Refund Policy may be updated from time to time, and any changes will be posted on this page.